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Help & questions

Getting started

Can I try it with made-up data first?

Yes. On the home screen of a new account, tap Try it with sample data. It adds 12 products and about three weeks of services so you can explore. Tap Remove the sample data when you're done.

I forgot my password.

On the sign-in page, either use Forgot password, or type your email under Email me a sign-in link and tap the link we send. The link works once and lasts 15 minutes.

How do I add my products fast?

Go to Products → Starter list. Tick the color lines you carry, enter what one tube or bottle costs you, and every common shade is added. Then use Count mode (Stock → Count) to enter what is on your shelf.

How do I add a line that isn't on the starter list?

Products → Many shades. Type the brand, line and shade names once and set the size and cost. You can also import a spreadsheet from More → Import products.

What are par level and reorder quantity?

Par is the number of packages you never want to drop below. When stock is at or below par the product shows on your reorder list, and the reorder quantity is how many packages to buy.

Can the app set my par levels for me?

Yes. After a couple of weeks of logged services, open More → Smart par levels. It compares what you use each week with your current par and suggests changes you can apply in one tap.

Everyday use

How do I log a service?

Tap Log a service, type the client's first name or initials, add the products, enter the amounts you used, and save. You can enter what you charged to see your profit.

Can I repeat a client's formula?

Yes. Type the client's name and tap “Same as last time”. You can also save a mix as a formula for a client; their formulas appear first the next time you type their name.

What does “Threw away” mean?

If some of the mix went in the trash, enter that amount. The stock still goes down (it was used up) and Reports shows how much product you throw away.

I made a mistake. Can I undo a service?

Yes. Open Log → History and tap Undo on the service. The product goes back on your shelf.

Does it work without Wi-Fi?

Logging services works offline. They are saved on your phone and sent when you reconnect. Counting, receiving and editing products need a signal.

Ordering and deliveries

How do I reorder?

Open the Reorder list. Everything at or below par is grouped by supplier. Copy it, download a spreadsheet, open your supplier's site, or tap Mark ordered.

How do I receive a delivery?

More → Receive a delivery. Scan each item (or search), choose how many packages arrived, and tap Add to stock. Or paste your supplier's invoice text and check the matched lines.

Can I compare supplier prices?

Yes. Open a product, scroll to Compare suppliers, and add what other suppliers charge. The reorder list shows a tip when another supplier is cheaper.

What is “Missing when you counted”?

When you count your shelf, the app compares your count with what your logged services predicted. Product you counted less of than expected is shown in Reports with its dollar value. It is usually over-pouring, unlogged use or waste.

Money and plans

What does it cost?

Solo is for one stylist in their own booth. Team is for a salon where several people share the stock. Every account starts with a 14-day free trial and no card.

Is there a yearly plan?

When yearly pricing is available you'll see it on the Billing page next to the monthly price.

I work in more than one place.

More → Add another booth or salon. Each one has its own stock, prices and plan, and you switch between them from the header. A multi-booth discount is applied at checkout when it is available.

How does the referral credit work?

More → Refer a stylist gives you a link. The stylist you send gets extra free trial days, and when they subscribe you get a credit on your next bill.

What happens if I cancel or my trial ends?

Your account becomes read-only. You can still sign in, look around and export everything from Settings, and nothing is deleted automatically. Subscribe again any time and you pick up where you left off. To remove your data completely, use Delete my account and data in Settings.

How do I get my data out?

Settings → Export my data downloads everything. Reports also has spreadsheets for your accountant.

Privacy

What client information is stored?

Only a first name or initials on each service. The app blocks phone numbers, emails and full names.

How do I delete my account?

Settings → Delete my account and data. This removes your salon's data permanently.

Still stuck? Email michellefeliciano@sagebrushstudiollc.com, or send a message from More → Send feedback.